On May 17, ConsenSys official news pointed out that ConsenSys (a market-leading blockchain technology company) and LivePerson (NASDAQ: LPSN), a global leader in conversational artificial intelligence, launched a decentralized customer service platform, VillageDAO.
VillageDAO will focus on empowering Web3 brands to self-solve problems by enhancing community engagement, enabling community members to assist with customer service, incentivizing community members to contribute to the platform and its partner brands, reducing the burden on Web3 brands and removing scalability limitations .
It is reported that MetaMask will be the first client of VillageDAO, which is currently being piloted. This follows last year’s announcement of a partnership between ConsenSys and LivePerson, further empowering MetaMask users to get the support they need, when they need it, through LivePerson’s conversational AI.
VillageDAO: Web3’s First Decentralized Customer Service Platform
According to ConsenSys’s introduction on the official website, 4.5 billion people are connected to the Internet, but only 3% of them have taken the first step into Web3. Why? Because the journey into Web3 can be challenging. Soon, DAOs and Web3 companies will be able to leverage a group of proven experts to help facilitate and simplify this journey. VillageDAO is a decentralized customer service ecosystem that supports Web3 brands by providing a community-operated customer service infrastructure. It’s a platform that inspires experts to help community members unlock the world of Web3. VillageDAO mobilizes the community to join the tokenized customer service team to help humanity unlock Web3.
How does VillageDAO work?
VillageDAO helps DAOs and Web3 companies identify, validate and empower experts from their communities – in return for serving their communities.
By promoting and incentivizing the most helpful contributors, Web3 companies can effectively delegate customer service and troubleshooting to their own users, significantly strengthening the community and expanding support.
Dror Avieli, Director of Customer Success at ConsenSys, noted: “We see VillageDAO as the next wave of DAOs that will go beyond the purely artistic and financial communities and become a product or category. VillageDAO enables communities and consumers to support themselves in delivering best-in-class Serve.”
What Makes Customer Service in Web3 Different?
In Web1, businesses create and own content. In Web2, people create content, but companies still own the content. However, Web3 is built on a human-to-human model, where people create and own content, helping each other in the process.
VillageDAO further enhances this dynamic, creating a human-to-human solution that puts standard enterprise customer service aside.
Brian Haley, VP of Marketing at LivePerson, noted: “For over 25 years, LivePerson has been a global leader in creating a new paradigm for customer service. We led the first two revolutions: inventing web chat for brands in Web1, and then launching to support Web2 The messaging revolution, including major customer service capabilities and partnerships in the field of Web3. Together with ConsenSys, we are proud to take another big step in customer engagement by creating the first decentralized Customer service offerings that further strengthen our innovation. Web3 is about individuals helping each other, and we are delighted that VillageDAO can open doors for Web3 brands to enable their most highly engaged community members to give back and be rewarded by the community.”
Use Case — MetaMask working with VillageDAO
MetaMask is the world’s most trusted crypto wallet and Web3 gateway with over 30 million monthly active users. Its community includes some of the most active and knowledgeable Web3 users today. Partnering with VillageDAO will mobilize and motivate MetaMask expert users, not only improving support for existing users, but also helping guide the next wave of new users to Web3.
VillageDAO is looking for DAO and Web3 companies interested in integrating VillageDAO into their community. The VillageDAO team is hosting a networking reception to discuss the project with potential companies during the Permissionless conference in Palm Beach, Florida on May 18, 2022.
Brands can join VillageDAO by registering on the VillageDAO website. Once approved, brands can announce their new platform to their community, allowing individuals to apply for expert status on the VillageDAO platform. Brands can verify each new expert for their community, or they can ask VillageDAO to assist with brand requirements.
ConsenSys is a leading Ethereum and decentralized protocol software company. ConsenSys enables developers, businesses and people around the world to build next-generation applications, launch modern financial infrastructure and access the decentralized web. The ConsenSys product suite, consisting of Infura, Quorum, Codefi, MetaMask, Truffle, Diligence, and NFT platforms, serves millions of users, supports billions of blockchain-based queries for customers, and processes billions of dollars in digital assets. Ethereum is the world’s largest programmable blockchain, leading in commercial adoption, developer community and DeFi activity. On this trusted open source foundation, ConsenSys is building tomorrow’s digital economy.
About LivePerson, Inc.
LivePerson (NASDAQ: LPSN) is a leading conversational artificial intelligence company. Clients include leading brands such as HSBC, Orange and GM Financial, and can now meet consumers via social media, messaging, email, voice and more. Nearly 1 billion conversational interactions per month are powered by LivePerson’s conversation cloud. The result is a uniquely rich AI dataset for brands to create impersonal connections. Fast Company named LivePerson the #1 most innovative AI company in the world.
Posted by:CoinYuppie，Reprinted with attribution to:https://coinyuppie.com/the-next-wave-of-daos-an-article-about-villagedao-launched-by-consensys/
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